Our Facilities & FAQs
Here we answer your most frequently asked questions to make sure your day with us is an awesome experience.
- We have published an accessibility guide here
You can either book online in advance – by midnight the day before – OR book online on the day IF we have availability. Due to current guidelines we must limit the number of visitors so we only allow online bookings. To save 10%, we recommend you book online in advance.
- After you’ve experienced the trail, we have an outdoor wash point where you can get most the mud off and toilets to change in, but bring spare clothes and appropriate footwear. Baby changing facilities are available onsite.
- Well behaved dogs on leads are welcome, please be sure to pick up after them.
- Schools & pre-schools, scouting organisations, businesses and other large groups are welcome, (not forgetting birthday parties!). Please get in touch.
More questions? See below or please enquire on the contacts page.
When ARE YOU OPEN?
All guests will need to pre-book tickets online and choose a specific 3 hour time slot. 10am – 1pm or 2pm – 5pm.
WHat are you doing to be cOVID-SECURE?
We will be led by UK Government and relevant local authorities in accordance with any updates from the Government in response to the COVID-19 coronavirus.
We are opening under limited capacity and will continue to look at these measures on a daily basis.
The health and safety of our guests and staff is always our number one priority. We have introduced a number of new additional hygiene and safety measures which guests will see throughout the trail.
What new measures will I see on my visit to the trail?
The Bear Trail will provide an extensive range of new safety measures, designed to ensure a happy, safe and healthy experience for all guests and staff. Sanitizing stations will be situated around the trail, card payments only in the café, sneeze screens, social distancing and guest temperature checks will be in place on entry.
How do we do we complete trail?
We are limiting the capacity of the guests to ensure that social distancing is adhered to. We have allowed for approximately one family group to be on any one obstacle at any one time. A one way system and directional signs will be in place to guide guests.
what time are the time slots?
10am to 1pm and 2pm to 5pm.
Do I have to book online?
Yes, in order for us to ensure we know the number of guests arriving you have to book online. You can book online before you arrive, or you may be able to book on the day you wish to come.
I have booked a Birthday Party – How will this work now?
This is still the same, however it just falls into one of the two allocated time slots.
The time you book the party i.e. 11 am is the time you will eat and have the table reserved for you for that hour. After the hour we will ask you to vacate the tables as we may have another party booked in. If your party is in the morning session you will have to leave the trail by midday to allow us to clean and sanitize the trail for the next session.
Do you have to book in time slots?
Yes, the tickets are now for either a morning 10am time slot for 3 hours OR an afternoon time slot for 3 hrs. Guests must leave at the end of the time slot to allow us to clean and sanitize the trail.
If my ticket says 10am or 2pm, can I turn up later?
You have to turn up for your time slot if you booked a morning slot then any time after 10am is fine if you book an afternoon slot then any time after 2pm is fine. Slots close at 1pm and 5pm. If you arrive half way through the time slot we can’t extend you to the next one as everyone has to leave the trail at either 1pm or 5pm.
Do you sell Annual Membership?
We are currently reviewing our Annual Memberships for 2021.
Do you sell e gift vouchers?
You’ll be sent an e gift voucher by email with a unique voucher code to forward on to the lucky recipient!
If I am only watching, do I have to pay to get in?
Are there any concessions?
Yes, there are concessions, a price reduction of up to £3.25 off the normal day entry price. This relates to seniors, pregnancy, disabled and disabled carers (1 carer per disabled admission).
Do I have to book?
Yes, you have to book online (book by midnight the previous night to save up to 10%) or book online on the day (if we have availability). Always book your time slot early when it is the school holidays. Booking online will guarantee entry.
Do I have to print my ticket?
Do you have wheelchair access? What do you offer for visitors with a disability?
We have published our accessibility guide here – to communicate our facilities and services to disabled people and other customers who want specific accessibility information, such as older visitors and families with young children.
Please note that the trail itself does get very muddy, and although there is a path around the trail it may not be suitable for prams, buggies or wheelchairs, depending on weather conditions. However, there is level access from the car park to our spectator area.
Do I have to pay for parking?
Are there toilets, showers and changing rooms?
What clothes should I wear?
How long do I spend on the Trail?
The time slots are for 3 hours starting at 10 am and 2 pm.
Can I have a Party at the Trail?
Of course! We love Birthday Parties here at The Bear Trail, it’s the prefect party venue! We were voted “Best Birthday Party Venue in Devon” by Primary Times readers in 2018 – find out more about our award winning parties here. Got a special birthday, celebration or event coming up? There is also the option to hire The Bear Trail for exclusive use in the evening, with access to the Trail and the Party Barn; please use our contact form to ask for further details.