Our facilities & faqs

Here we answer your most frequently asked questions to make sure your day with us is an awesome experience.

We have published our Accessibility Guide here.

If you have any further questions please email hello@thebeartrail.co.uk

When ARE YOU OPEN?

We are now closed for the Winter, until Friday 29th March 2024 when we will re-open for weekends and school holidays.

All guests will need to pre-book tickets online and choose a specific 3 hour time slot. 10am – 1pm or 2pm – 5pm.

What is the building next to the bear trail?

The building next door to The Bear Trail is Bear Town, an indoor role play town for children aged 1-7 years. This is a separate indoor attraction which requires a separate ticket. Sessions run daily 9:30am – 11:30am, 12:15pm – 2:15pm and 3pm-5pm.

who is the trail suitable for?

The Trail is suitable for all ages and abilities. You can enjoy the trail at your own pace and repeat or skip obstacles as you wish. Children aged 2 and under are free.

Riders must be one meter and over to ride The Big Mud Slide.

Do you sell gift vouchers?

Yes we sell E-gift vouchers. Click here.

If I am only watching, do I have to pay to get in?

All visitors require a ticket, whether they are tackling the trail or not.

Are there any concessions?

Yes, we offer concession tickets for those over 65, expectant mothers, official carers in receipt of carers allowance, those in receipt of DLA or Blue Badge holder. Proof will be required upon entry.)

How do i book my free child return?

If you have a free party child return voucher or a school free child return leaflet, simply make your booking but do not include the ticket for the free child. Make sure you bring your voucher on the day, for free entry for the child.

Terms & Conditions: These vouchers are only valid with a pre-booked adult ticket. Each free child requires one paid adult ticket. One free child per voucher. Not valid for special events. Not valid with any other offer. Voucher must be surrendered at entry.

CAN I BRING MY DOG?

Well behaved dogs on leads and assistance dogs are very welcome at The Bear Trail, we just ask that you pick up after your dog and do not allow them in the mud pits.

We have complimentary dog treats available from the cafe along with spare dog bags if needed. We also sell Barke Farm ice cream, especially for dogs.

Do you have wheelchair access? What do you offer for visitors with a disability?

Please view our Accessibility Guide.

Do I have to pay for parking?

No, it is completely free.

Are there showers and changing rooms?

Yes, we have a new indoor open shower block with hot water and private indoor changing rooms. We have one additional family changing room and an accessible changing room.

We recommend bringing a towel and a change of clothes for the end of your session.

The shower area is open for communal use.

What clothes should I wear?

It is advised to wear older clothes which you are not concerned if they get muddy. A spare change of clothes and shoes along with a towel is advised!

Visitors have recommended puddle suits and rash vests. You may want to layer up on colder days.

How long do I spend on the Trail?

The time slots are for 3 hours starting at 10am and 2pm.

Is there an age or weight limit to be able to take part in all the activities?

In order to participate in all the obstacles, there is a weight restriction of 19 stone for the zip wire and the double slides.

There is a weight restriction of 15 stone, or 95 kilograms to ride The Big Mud Slide.